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Frequently Asked Questions

FAQs

Are your pieces handmade?

Yes. Every piece at Naya Bijou is handcrafted in small batches. That means no mass production, and slight variations that make each item feel personal.

Is your jewelry waterproof?

Our pieces are designed for everyday use, but we recommend avoiding direct contact with water, perfume, and lotions to keep them looking their best.

What if I receive a damaged item?

No worries — just email us within 3 days of receiving your order, and we’ll sort it out right away. Your satisfaction matters to us.

How long will my order take to arrive?

Orders are usually processed within 2–3 working days. Delivery time depends on your location.